This incident has been resolved. Our third-party payment processor, Payrix, has confirmed that the issue was fixed as of 10:31 AM MST on November 6, 2026, and payment processing has returned to normal. Between [start time] and 10:31 AM MST, some payments may have failed or been delayed. If you believe a transaction was affected, please retry it or contact our support team. We apologize for the inconvenience.

Issue is identified and resolved

Reporting functionality has been fully restored. If you're still experiencing problems, please refresh your browser cache.

The issue has been resolved, we are monitoring.

Maintenance has completed

Resolved: The issue impacting SMS message delivery has been addressed by our provider, and all services have returned to normal operation.

We are aware of the recently disclosed PHP vulnerabilities, commonly referred to as PHP2Shell, and have been actively monitoring the situation since its disclosure.

Based on our assessment to date, we have not identified any impact to PatientNow-managed systems, applications, or customer environments and there is no action required from customers at this time.

We remain vigilant and will provide updates should new information emerge that affects our products or customers.

Thank you for your continued trust in PatientNow.
PatientNow Team

The intermittent issue affecting Unified Charting has been resolved, and the service is available again.

Maintenance has completed

The issue affecting payment, telehealth and, RxPhoto URL links has been resolved. All services are now functioning as expected.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Issue has been resolved. Please fully close the app and open it again.

Database upgrade completed

maintenance completed