This incident has been resolved. Our third-party payment processor, Payrix, has confirmed that the issue was fixed as of 10:31 AM MST on November 6, 2026, and payment processing has returned to normal. Between [start time] and 10:31 AM MST, some payments may have failed or been delayed. If you believe a transaction was affected, please retry it or contact our support team. We apologize for the inconvenience.
Resolved
This incident has been resolved. Our third-party payment processor, Payrix, has confirmed that the issue was fixed as of 10:31 AM MST on November 6, 2026, and payment processing has returned to normal. Between [start time] and 10:31 AM MST, some payments may have failed or been delayed. If you believe a transaction was affected, please retry it or contact our support team. We apologize for the inconvenience.
Identified
We have identified that the issue is caused by a disruption at our third-party payment processor, Payrix. Our own systems are operating normally. We are in contact with the provider and tracking their progress toward a resolution. Some payments may continue to fail or be delayed in the meantime.
